Anne Summers Free Delivery on orders over £35.00 Anne Sumers

Terms & Conditions

 

Consumer terms and conditions

Please read these terms and conditions carefully before placing your order and retain a copy of these terms and conditions and your order for future reference

  1. Definitions
    In these terms and conditions:
    1. we, us and our refer to AnnSummersProducts.co.uk (UK based mail order company )
    2. you and your refer to the purchaser of any goods from us
    3. contract, means the contract between you and us for the sale by us to you of goods
    4. goods, means any goods or services you order from us
    5. order, means an order placed by you with us for the purchase of goods by clicking "place order" on the checkout page
    6. consumer, means any natural person who, when placing an order with us, is acting for purposes which are outside his or her trade, business or profession
    7. checkout page, means the page on our website entitled "checkout" which gives details of the goods, delivery address and options, payment method and a "place order" icon
    8. website, means our website at www.annsummersproducts.co.uk

 

  1. Terms of the contract
    If you place an order for goods as a consumer, these terms and conditions apply to your order and to the contract between you and us.

    We may change these terms and conditions at any time. Any changes will apply to any orders that you place after the time that we update the terms and conditions on our website. The changes will not apply to any order that you place before we make the changes on our website.

    We have taken care to ensure that our website (including the help pages) and these terms and conditions do not contradict each other. However if there are any inconsistencies or contradictions then these terms and conditions shall apply instead of any contradictory or inconsistent part of our website.
     
  2. When the contract is created
    No contract exists between you and us until we notify you that we have accepted your order and delivered the goods.

    We are not obliged to accept your order.

    We may cancel your order if we cannot supply the goods for any reason.
     
  3. Description and price of the goods
    We make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order.

    The price of the goods will be as shown on the checkout page of our website when you placed your order. We will charge you this amount.

    You must also pay a delivery charge for the goods as indicated on our website at the checkout page.

    In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund. We may occasionally have to increase the price of goods, even after your order has been accepted by us. If we have to do this, then you may cancel your order.
     
  4. Delivery
    We will deliver the goods that you order to the delivery address you give when you place your order.

    Once we accept your order, we will endeavour to deliver the goods within the delivery period that applies to the option you have chosen. If we do not come to the delivery address within the applicable delivery period and you have given us the correct full delivery address then you may apply for a refund of the delivery charge.

    If there is no one available to accept the delivery when our courier arrives, the courier will keep the goods for up to two days and you can arrange for a new delivery date. After two days we may treat the order as cancelled by you. In this case we will refund the price of the goods, but we shall be entitled to keep the amount you paid for delivery.

    If you give us an incorrect or incomplete delivery address and as a result we try but are not able to make the delivery, we may treat the order as cancelled by you. In this case we will refund the price of the goods, but we shall be entitled to keep the amount you paid for delivery.

    If some of the goods you ordered are not available we may deliver part of your order. We will deliver the rest of the order as soon as possible afterwards.
     
  5. Your right of cancellation under the Distance Selling Regulations
    You may cancel the contract under the Distance Selling Regulations by notifying us no later than 7 working days after we deliver the goods that you are cancelling the contract. We strongly recommend that you do this by using our on-line returns tool - see our website for details.

    You may not cancel your contract with us under the Distance Selling Regulations where any item or garment has been unsealed or has had the tags removed by you.

    If you cancel the contract under the Distance Selling Regulations, you must take reasonable care of the goods from the time you receive them until you return them to us. 

    If you cancel the contract under the Distance Selling Regulations you must return the goods to us at your own expense.

    If you cancel the contract under the Distance Selling Regulations and do not return the goods as required, we may charge you our direct costs of recovering the goods.
     
  6. Faulty goods
    In these terms and conditions, faulty goods, means any goods we supply to you that do not conform to the contract. Faulty goods does not include any goods that are faulty due to fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with their intended use, failure to follow the manufacturer's or our instructions, or any alteration or repair carried out without the prior approval of us or the manufacturer.

    You should notify us as soon as possible if you discover that any goods are faulty goods.

    Our website gives details of how to notify us of any faulty goods and how to arrange for the problem to be resolved. We strongly recommend that you use our on-line returns tool (see our website for details).

    If you return goods because you think they are faulty goods, we may charge you the cost of all transport and our actual costs and expenses in the event that the goods are not in fact faulty goods.
     
  7. Returns
    You can return any item of lingerie within 7 days of receipt for a refund or to exchange it for a different size or colour. Please note that all items returned for refund must be in their original unopened packaging. Items for exchange must have all labels and tags still attached. Due to hygiene and security reasons, certain items can't be returned unless faulty, unfit for purpose, not as described or of an unsatisfactory quality. ALL goods will be inspected on return. The following items are non-returnable if they have been opened - 
     
    Sex Toys
    DVDs
    Books
    Condoms
    Lubricants
    Massage oils
    Lace Outfits (eg Britney, Amelia etc) 
    Stockings/Hold Ups
     
    You must notify us of an intention to return an item within 7 days of receipt, by using the online returns form under customer services on www.annsummersproducts.co.uk You will recieve an email response with the returns address. Opened toys CAN NOT be accepted to this address and will be disposed of upon receipt without exchange. 
     
    It's very important that when you return an item, you include a copy of the invoice that was sent with your order. Any refund will be issued after the product has been recieved and inspected. Please allow 5 -10 working days for the funds to show in your account. In the unlikely event that we are unable to provide a replacement we will automatically refund you and let you know via email. Please ensure the item is returned via a trackable postage option. Please note we do not refund postage costs.
     
    When you return goods to us for any reason (for example because you have cancelled the contract under the Distance Selling Regulations or because you think they are defective goods).
    • You must ensure that they are properly and securely packaged and labelled with our address.
    • You are always responsible for any damage in transit that is due to incorrect or inadequate packaging by you.
    • You are responsible for any damage or loss in transit where you arrange the transport (rather than using our courier).

 

  1. Images
    Images of goods on our website are for illustrative purposes only and may differ slightly from the actual goods.
     
  2. Law
    These terms and conditions and the contract are subject to English law.

These terms and conditions do not affect your statutory rights.

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Ann Summers Products

AnnSummersProducts.co.uk is owned and maintained by an AS Party Plan Ambassador and is indpendent from the AnnSummers.com web site. All products listed on this site are genuine Ann Summers items, and carry the full manufacturers guarantee. Customers wishing to return an item should ensure they contact the site from which they originally purchased the item.